Presentation is everything
“To effectively use its [Westpac’s] site, users need the dexterity of a 15-year-old to accurately use the rollover menus, a magnifying glass to read the text, and a lot of patience to wade through the material,” the report said.
The other banks scored an equal of -4 each in this area and the NAB site’s layout was criticised for being especially hard to scan.
Each of the banking websites was also marred by serious design flaws including buried content, site errors and over-reliance on rollover menus, which can cause “misfires”, said reviewers.
